Returns & Refunds Policy

We want customers to receive products that match the order and arrive in acceptable condition. This policy describes when a return or refund may be requested.

Return window

Eligible return requests must be submitted within 30 calendar days after confirmed delivery. Contact us before sending anything back. Unauthorized returns may be refused.

Return eligibility

Unless the item arrived damaged, defective, or incorrect, it must be unused, uninstalled, unwashed, and returned with its original components, accessories, packaging, and proof of purchase. Items showing wear, misuse, modification, improper installation, or missing parts may not qualify.

Non-returnable items

Final-sale items, personalized goods, hygiene-sensitive goods after opening, digital products, gift cards, and items restricted from return for safety or legal reasons are not returnable unless required by applicable law or received damaged, defective, or incorrect.

Damaged, defective, or incorrect orders

Contact us promptly with the order number, a description of the issue, and clear photographs or video where appropriate. We may offer troubleshooting, a replacement part, replacement product, store credit, or refund depending on the circumstances.

Return shipping

For approved change-of-mind returns, the customer is responsible for return shipping and safe packaging. If Lorvawe confirms that an item arrived damaged, defective, or incorrect, we will provide an appropriate remedy and instructions.

Refund timing

Approved refunds are issued to the original payment method after inspection or resolution. Financial institutions may require additional time to post the credit. Original shipping charges are not refundable unless required by law or the return results from our confirmed error.

For questions about this policy, email service@lorvawe.com.