Product Guarantee Policy

Lorvawe stands behind products that arrive materially different from the order, damaged in transit, or affected by a confirmed manufacturing defect.

Coverage

Where a qualifying issue is reported within the applicable return window, we will review the order and may provide troubleshooting, a replacement part, a replacement product, store credit, or a refund. The appropriate remedy depends on the product, available evidence, stock, and applicable law.

What is not covered

This guarantee does not cover ordinary wear, cosmetic changes from normal use, accidental damage, misuse, neglect, unauthorized modification, improper assembly or installation, failure to follow care instructions, incompatible use, loss, theft, or damage caused after delivery by external events.

Making a claim

Email us with the order number, a clear explanation of the issue, and photographs or video showing the product, packaging, and defect where relevant. Do not discard the product or packaging until the review is complete.

No unauthorized repair costs

Lorvawe is not responsible for repair, installation, removal, or third-party service costs that were not approved by us in writing before they were incurred, except where applicable law provides otherwise.

Mandatory rights

This guarantee supplements and does not replace consumer rights that cannot be excluded under applicable law.

For questions about this policy, email service@lorvawe.com.