Order Cancellation & Changes Policy

Orders can move into processing soon after checkout. Contact us as quickly as possible if you need to cancel or change an order.

Cancellation requests

We will make a reasonable effort to cancel an order that has not entered fulfillment. A request is not confirmed until Lorvawe sends written confirmation. Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

Order changes

Requests to change a product, quantity, delivery address, or other order detail are subject to processing status and availability. We cannot guarantee corrections after an order enters fulfillment.

After dispatch

If cancellation is no longer possible, the customer may request a return after delivery under the Returns & Refunds Policy. Refusing delivery does not automatically create a refund and may result in carrier charges.

Store-initiated cancellation

Lorvawe may cancel an order because of suspected fraud, payment failure, inventory error, pricing error, shipping restrictions, incomplete information, or another legitimate operational reason. If we cancel a paid order, the applicable amount will be returned to the original payment method.

For questions about this policy, email service@lorvawe.com.